Beyond Features and Functionality: Five Critical Questions to Ask When Evaluating Digital Banking Solutions

When evaluating the strength of a digital banking platform, financial institutions typically begin with a review of the features and functionality available to support consumer and business needs. But, understanding a platform’s performance characteristics and track record are equally important.

Knowing the right questions to ask around topics like availability, stability, scalability, and more is key. In this white paper, we’ll provide details around the most critical questions to ask as you conduct a review of digital banking platforms and the performance expectations you should have to ensure a positive user experience.