Servicenow Upgrade Checklist: A Step-by-step Guide to Improving the Release Process

ServiceNow updates can be time-consuming and risky. From system updates to extensions of the user interface, even seemingly minor changes can significantly impact system behavior. Due to the Now platform’s extreme versatility, it is nearly impossible to test manually, especially in broad installations with equally broad testing requirements. Traditionally, developers and testers work independently to ensure the code is working as expected. Thorough testing takes time and patience. The back and forth, human errors, and constant effort to capture fundamental changes to the core system to avoid defects are very difficult to manage through manual testing.